Shipping & Returns

Unless your purchase is faulty we do not accept an exchange. But if the item you have purchased is faulty, please email us at info@sommermood.com within 7 days of receiving your order with photos of the item. We will gladly issue you with an exchange or credit note, at our discretion.

 

1. Refund requests must be made within 14 days of delivery date. After 14 days from

delivery date you must contact Sommermood Customer Service to determine the best course

of action. Sommermood will not issue refunds for products purchased through other entities,

such as distributors or retail partners. 

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2. A copy of the Sommermood item’s purchase receipt, and a copy of the original

Sommermood invoice may be requested prior to Sommermood Customer Service issuing a Return

Authorization.

 

3. Unit must be in like-new condition and returned in original packaging with all original

accessories, packaging, literature and other components. Sommermood reserves the right to reject any

refund request if the product is received damaged, used or if any accessories, literature, packaging or

other original components are missing.

 

4. A Return Authorization (RA) number must be obtained prior to returning the product;

to request an RA number, please email info@sommermood.com and provide the

following information:

Name

Address

Phone

Reason for Refund

Date of Purchase

Item description:

 

5. Upon written receipt of the RA number, send product to:

Sommermood 

Attention: Sommermood Returns Department

RA #[RA number]

Our Address

 

6. Please mark with the RA number on the outside of the package.

 

7. A copy of the Sommermood credit card purchase receipt, and/or a copy of the original

Sommermood invoice, should be placed inside the return package so that it is easily visible.

 

8. Products received without an RA number and the required documentation as

specified above may not be accepted or processed for return.

 

9. Products received that do not meet the above return criteria may be returned to the

customer via ground shipment.

 

10. You are responsible for shipping costs for returning the product to Sommermood’s warehouse in Marbella, Spain. Product should be shipped so that it can be tracked and/or

insured; Sommermood is not responsible for products lost or damaged during return shipment.

 

12. Funds will be credited within 7 days of receipt of returned product pending

qualification and subject to above criteria.

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Our website www.sommermood.com is also not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.